Pat Thomas

Practice Manager

Pat joined the Flex Physiotherapy team in early 2018. With years of experience within the Customer Service industry and a back ground in Logistics followed by seven years as an Office Manager within the NHS, in a Physiotherapy Department. She came on board fully aware of requirements needed to be a proficient Practice Manager and all it entails. In her role Pat sits in a satellite location managing both the East Grinstead and Horsham clinics. Receiving referrals and booking appointments for clients referred through Consultants, GP’s, Insurance Providers and those who are Self-Funding, which are received via emails and telephone enquiries.

Pat strongly believes in treating people in the manner to which she would like to be treated. With a professional attitude she prides herself in responding to enquiries at the earliest possible opportunity and booking clients in at the earliest available appointment with the client’s well-being, being her main priority. She came out of full-time retirement to take on the role of Practice Manager at Flex Physiotherapy because she believes there is a great need for the kind of service the Practioners at Flex Physiotherapy provide, with their wealth of knowledge, experience and qualifications, and her awareness that waiting lists are constantly increasing within the NHS.

Pat is, thanks to Flex Physiotherapy, now semi-retired and lives with her husband of 48 years. They enjoy gardening together and take pride in their agricultural achievements. They enjoy weekend breaks together and have seven grandchildren who also keep them busy. “The guys at Flex Physiotherapy are so highly skilled that I regularly receive positive updates from their clients on how well they are recovering. It’s a pleasure to work for an organisation that generates genuine positivity in this day and age. Joining the team is definitely the best thing I  have ever done.”